PRIVACY POLICY

We, Kola Beach Resort LTD, are committed to protecting and respecting your privacy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

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Information Kola Beach Resort may collect from you

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How Kola Beach Resort may collect your informations ?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. When you send us a message through a contact form, when you subscribe to our newsletter, when you write us an email and when you have a stay at Kola Beach Resort filling in our registration card

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Why Kola Beach Resort collect your informations?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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How do Kola Beach store, use, share and disclose your personal information?

www.kolabeach.com is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you and give you informations about us. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

How Kola Beach communicate with you?

We may contact you to notify you regarding your account, your booking, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys, questionnaires or reviews (even using third-parties tools), to send updates about our company, for marketing campaigns and promotions.

For these purposes we may contact you via email, telephone, text messages, and postal mail.

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How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at info@kolabeach.com

At the bottom of any marketing emails you will have a clearly marked unsubscribe option from future mailings.

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How do Kola Beach use cookies and other tracking tools?

These are the cookies implemented by Wix in all the sites built on its platform divided in COOKIE NAME/LIFE SPAN/PURPOSE 

svSession/Permanent/Creates activities and BI

hs/Session/Security

incap_ses_${Proxy-ID}_${Site-ID}/Session/Security

incap_visid_${Proxy-ID}_${Site-ID}/Session/Security

nlbi_{ID} Persistent/cookie/Security

XSRF-TOKEN/Persistent cookie/Security

smSession/Two weeks/Identify logged in site members

Furthermore, Kola Beach uses cookies of Google Analytics and Facebook Pixel which enables us to estimate our audience size and usage pattern and for retargeting marketing campaigns

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Privacy policy updates

Kola Beach Resort reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@kolabeach.com

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TERMS AND CONDITIONS

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Accessing to kolabeach.com

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice We will not be liable if for any reason our site is unavailable at any time or for any period.

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Using of our website kolabeach.com

You may only use kolabeach.com to make legitimate reservations or for informative purposes about us and shall not use this site for any other reasons, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

Kola Beach Resort owns or has been licensed to use all the intellectual property rights in the material on this site, which includes logos, photographs, copyright and prices displayed on this site.

You may print and/or download an extract of any page or pages from our site for your personal use only. Do not modify the printed copies or extracts; do not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do from us.

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Linking to kolabeach.com

Our site must not be framed on any other site, nor may you create a link to any part of our site. If you wish to make any use of material on our site, please write us at info@kolabeach.com

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Links from kolabeach.com

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

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Reservations, Amendments and Cancellations

All reservations are subject to availability. Reservations made on this site are considered conditional until a deposit of 40% of the reservation is paid. Contact info@kolabeach.com for any further information. Kola Beach Resort may, from time to time, communicate with the guests, to re-confirm the reservations and to prevent any simulated bookings.

Should the guests wish to amend any reservations, modifications may be made by e-mail to info@kolabeach.com at the earliest convenience. The Hotel will not be liable should it fail to provide its products and services due to unavailability.

In the event that the hotel, for reasons beyond its control, needs to reject or change a confirmed reservation, it will use all reasonable attempts to facilitate the conditions of the original reservation, however if no alternative is acceptable to the Client, the hotel will return any deposit made and consider the reservation cancelled. This is the limit of the hotel’s liability.

The hotel reserves the right to impose a cancellation fee in the event of a late cancellation notice or a no-show at the hotel as follows:

• If cancelled up to 30 days before date of arrival, no fee will be charged a part from the taxes paid at the moment of the deposit.

• If cancelled up to 15 days before date of arrival, 30 percent of the total price of the reservation will be charged.

• If cancelled up to 7 days before date of arrival, 50 percent of the total price of the reservation will be charged.

• If cancelled later or in case of no-show, the total price of the reservation will be charged.

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Charges and Payment Terms

Kola Beach Resort reserves the right to charge a deposit for confirmation of a reservation and full prepayment prior to arrival date. If payment terms are not complied with, we hold the right to cancel the booking without liability and retain the deposit. Where a deposit is required, payment can be settled by major credit card or by bank transfer to confirm the booking.

Any meals, services or extras are excluded unless specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.

The Guest must pay all outstanding charges for meals, services or extras purchased during their stay on departure from the Hotel.

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Liability

Kola Beach Resort can sometimes include third party products in special packages, or procure the services of third parties to facilitate different services. We shall not be liable under any circumstances for any failure by those service providers to fulfil such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers.

Kola Beach Resort LTD both for itself and on the behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilising the travel services provided by Kola Beach, you agree that:

Kola Beach Resort shall not be liable for the willful or negligent acts and/or omissions of such carriers and/or service providers. Kola Beach Resort will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.

Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.

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Internet Rates

We reserves the right to change, modify and adjust the rates without prior notice.

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Special Offers and Promotions

Offers and Promotions are subject to specific terms, conditions and restrictions listed on the site. We reserve the right to modify or alter any program,

offer or promotion at any time.

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Limitation of Liability and Disclaimer

Kola Beach Resort accepts that errors or omissions may sometimes occur. We don't guarantee the accuracy, timeliness, currency and completeness of the contents, including without limitation, any information relating to rates and room availability.

Kola Beach Resort disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this web site and other worldwide web links including without limitation, as to the merchantability or fitness for any particular purpose.

In no event shall Kola Beach Resort LTD nor its subsidiaries, agents, divisions, affiliates, representatives or licensors be liable to any indirect, incidental or consequential damages whatsoever (including, without limitation, damages for loss of profits or loss of information) arising from use or inability to use the contents, even if Kola Beach Resort has been informed of the possibility of such damages.

kolabeach.com may contain links to other internet sites, either directly or indirectly and, where possible, we will make clear where such links are being made. Those sites are provided by independent third parties and we are not responsible for their availability or content.

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